Welcome to the Duplo On-Line Parts Ordering Website
This is an online facility allowing approved trade customers to purchase spare parts for Duplo machines over the web. This system is fully automated and works alongside our administration and warehouse team to ensure ordered parts reach you in record time with minimal fuss.
How it works:
- Login: Use your individual logon code and password to gain access to the product catalogue. If you do not have a username and password contact Duplo to get this setup for you.
- Choose your parts: Select the parts you require and add them to your order. You can view the contents of your order by clicking the link to "View Order " at any time.
- Submit your Order : Submit your order to complete the process and you will receive an email confirmation of the order within 24 hours.
- Take Delivery: Your parts will be delivered within the agreed time. If not Duplo will contact you and let you know when you can expect delivery. It's that simple!
Benefits of the Online System:
- Reliable: The ordering software is fully integrated with our stock software meaning the order is placed directly onto our computerised ordering system and will be fully processed within 24 hours.
- Easy to Use: Over 30,000 stock items have been catalogued and can be found using the Product Search facility. Once you have found the product you need you simple add it to your order. You may add as many items as you like before completing your order.
- No Time Wasting: If you know the product reference, the Order Entry Form enables you to order all products without first having to search for them using the Product Search. This saves time and also means you don't have to waste time creating a fax to order parts.
- Accurate Prices: All prices are updated overnight so the price you see is always correct. Both your customer and order information is uploaded nightly so that you know what you ordered is on our system and is being processed without any contact with Duplo.
- Fast Delivery: All orders are processed within 24 hours of being received. Our expansive and well-stocked warehouse uses the latest bar-code stock control technology which has streamlined the picking process to ensure your orders arrive on time every time.
- Investing in the Future: Duplo is at present investing heavily in new technology and equipment to ensure that our customers have the fastest most accurate ordering system available when you visit the Duplo on-line ordering system.